About our Satisfaction Guarantee
Simply put, if you are not happy with our work we will fix it or refund it!
In 2017 we did over 2000 colors! We have a lot of experience, but with chemicals and human bodies, sometimes things don't go as expected.
Usually a fix is a simple matter of getting you back to the salon, and a fairly short appointment. This is done at no additional charge.
If we can't fix it to your satisfaction, we will refund the price you paid. But there are some simple things we ask of you to qualify...
First: Do not color or cut your hair!
You could NOT buy a toaster, paint it black, then expect to take it back to the store for a refund...
So it is with your hair!
We cannot fix or refund hair that has been worked on by someone else, or covered up with dye.
Our Mission is to create happy clients!
That means constant improvement. That is why we ask that in order for our improvement, we need to see what we did wrong. If you live out of town, and cannot come in, we will need to see pictures. That gives us the chance to learn from our mistakes.
Sometimes dyed hair fades to quickly: Call, Message or Email us!!
If your color fades too quickly, contact us as soon as possible! If you can come to the salon we can re-touch the color and bring it back. If you live out of town, we have different options available. Call us!
Colors fade for a variety of reasons. Harsh shampoo, or hard water can do it. As a rule, to maintain bright colors, you want to shampoo your hair as few times and as gently as possible, and to do it in cool water.